What does Thomas Cook’s collapse mean for the industry? 29 JANUARY 2020 7:50 AM A discussion of the repercussions of the recent collapse of Thomas Cook, the wider impact this...

Overcome setbacks for the ultimate win in 2020 18 DECEMBER 2019 1:00 PM Use what you’ve learned from setbacks in 2019 to motivate you to succeed in 2020. If you...

The danger of hotel management program and service fees 18 DECEMBER 2019 8:33 AM Hidden fees can undermine any management agreement between an owner and operator. Whenever I review a...

Why revenue managers, digital marketers need to unite 07 NOVEMBER 2019 8:24 AM Is your hotel leveraging the knowledge of its digital marketer? Do you know which data sets support...

Downturn prep includes anticipating future conflicts 21 NOVEMBER 2019 8:00 AM As the hotel industry prepares itself for a downturn, hotel owners should be prepared for conflict with brands, lenders...

16 OCTOBER 2019 The key to driving value and generating loyalty among customers is providing a frictionless experience. In addition to the use of technology, this article outlines five ways...

How good are you at keeping your promises? 17 SEPTEMBER 2019 7:32 AM With each communication a company makes, an expectation is created in the mind of the customer, but...

The power of operations in building a strong brand 10 SEPTEMBER 2019 7:19 AM Your brand’s success is dependent upon consistently delivering on the promise you make to customers. When...

Discovering hidden ROI gems 01 AUGUST 2019 7:15 AM There are certain areas within a hotel that can be looked at in different ways to drive ROI and encourage guests...

Teaching hotels bridging theory and practice 25 JULY 2019 7:22 AM As most hospitality programs are industry focused, teaching hotels can play an important role in better preparing students for...