What does Thomas Cook’s collapse mean for the industry? 29 JANUARY 2020 7:50 AM A discussion of the repercussions of the recent collapse of Thomas Cook, the wider impact this...
Overcome setbacks for the ultimate win in 2020 18 DECEMBER 2019 1:00 PM Use what you’ve learned from setbacks in 2019 to motivate you to succeed in 2020. If you...
The danger of hotel management program and service fees 18 DECEMBER 2019 8:33 AM Hidden fees can undermine any management agreement between an owner and operator. Whenever I review a...
Why revenue managers, digital marketers need to unite 07 NOVEMBER 2019 8:24 AM Is your hotel leveraging the knowledge of its digital marketer? Do you know which data sets support...
Downturn prep includes anticipating future conflicts 21 NOVEMBER 2019 8:00 AM As the hotel industry prepares itself for a downturn, hotel owners should be prepared for conflict with brands, lenders...
Hong Kong (13 November 2019): TheInternational Society of Hospitality Consultants (ISHC) awarded Daniel Yip, Senior Vice President of Strategic Advisory and Asset Management, Asia of JLL Hotels & Hospitality the...
Berlin, Germany (6 November 2019): The International Society of Hospitality Consultants (ISHC) is now accepting nominations for the Young Leader Award to be presented at the International Hotel Investment Forum...
16 OCTOBER 2019 The key to driving value and generating loyalty among customers is providing a frictionless experience. In addition to the use of technology, this article outlines five ways...
How good are you at keeping your promises? 17 SEPTEMBER 2019 7:32 AM With each communication a company makes, an expectation is created in the mind of the customer, but...