Downturn prep includes anticipating future conflicts 21 NOVEMBER 2019 8:00 AM As the hotel industry prepares itself for a downturn, hotel owners should be prepared for conflict with brands, lenders...

16 OCTOBER 2019 The key to driving value and generating loyalty among customers is providing a frictionless experience. In addition to the use of technology, this article outlines five ways...

How good are you at keeping your promises? 17 SEPTEMBER 2019 7:32 AM With each communication a company makes, an expectation is created in the mind of the customer, but...

The power of operations in building a strong brand 10 SEPTEMBER 2019 7:19 AM Your brand’s success is dependent upon consistently delivering on the promise you make to customers. When...

Discovering hidden ROI gems 01 AUGUST 2019 7:15 AM There are certain areas within a hotel that can be looked at in different ways to drive ROI and encourage guests...

Teaching hotels bridging theory and practice 25 JULY 2019 7:22 AM As most hospitality programs are industry focused, teaching hotels can play an important role in better preparing students for...

Navigating third-party delivery in restaurants 09 JULY 2019 7:25 AM Delivery is the fastest-growing segment in the foodservice industry. Many restaurateurs are unable to provide delivery without using third-party services,...

Don’t count Expedia and Booking.com out 18 JUNE 2019 7:19 AM While no one can dispute Google’s dominance in the travel space, Expedia and Booking.com continue to innovate, building stronger...

Is right-time data more accurate than realtime data? 11 JUNE 2019 7:21 AM What if real-time data is not really accurate? Here’s a look at how standardization at the source...

MANAGEMENT GOOD TIMES “THOSE WHO CANNOT REMEMBER THE PAST ARE CONDEMNED TO REPEAT IT.” — George Santayana The outlook shared by the majority of U.S. hoteliers remains cautiously upbeat. The...