Opinions Revenue managers and digital marketers need each other 05 SEPTEMBER 2018 6:45 AM Sooner or later, the industry’s sustained stretch of RevPAR growth will yield to some measure of...

Opinions You can’t manage what you don’t measure 08 AUGUST 2018 1:00 PM Proper measurement of event-technology revenue and expenses will lead to more efficient operations, more memorable guest experiences...

Opinions Benchmarking hotel guest satisfaction and experiences 07 AUGUST 2018 8:17 AM The American Customer Satisfaction Index (ACSI) is an important benchmark to evaluate the quality of services provided by...

Opinions The opportunities, threats in Iran’s hospitality market 10 JULY 2018 7:00 AM Iran’s hospitality and tourism industry offers the country’s greatest potential growth, which was only partially realized in...

Opinions Hotel operating agreements: The modern- day dinosaur 17 JULY 2018 6:46 AM Hotel operating agreements have failed to keep pace with operating realities and industry landscape, creating misalignment between...

Opinions The opportunities, threats in Iran’s hospitality market 10 JULY 2018 7:00 AM Iran’s hospitality and tourism industry offers the country’s greatest potential growth, which was only partially realized in...

Opinions Are you ready for Generation Z? 26 JUNE 2018 7:41 AM The older members of Generation Z are ready to go to work, and this generation is much different...

Opinions Create a business platform your hotel will profit from 12 JUNE 2018 7:13 AM Here’s a look at how to develop a back-of-house platform that allows hoteliers to manage...

Opinions Love, hate and hostels 22 MAY 2018 7:17 AM Budget hospitality is reinventing itself across Asia in the post-hipster, selfie era. By BillBarnett Hate is a strong word, but...

Opinions Is co-living the wave of the future? 01 MAY 2018 7:24 AM Millennials and other younger generations are living with like-minded people in locations around the globe, which could...