Melkart Rouhana
Company: MRT Consultants
Position: Chief Engagement Officer
Bio
Melkart Rouhana is the best-selling author of "Greatness is NOWHERE: Three Principles to Jazz up Your Culture, Pep up Your People, and Spice up Your Customer Experience". As the Chief Engagement Officer of MRT Consultants (A Boutique Luxury Consultancy House), Melkart has earned accolades from top institutions around the globe, including St Gallen University, who dubbed him "The Pope of Customer Experience", and Porsche executives, who called him "The Rock Star of Customer Service" and the “Maestro of Luxury”. He's even been referred to as "The Engagement Magician" by top hoteliers. Melkart’s philosophy has been recognized as foundational to the success of some of the world's most celebrated companies and institutions, including The Ritz-Carlton, Porsche, Mandarin Oriental, Mercedes-Benz, Four Seasons, Rosewood, UBS, W Hotels, Kempinski, Six Senses, Cleveland Clinic, St Regis, Emaar, Shangri-La, Raffles, Park Hyatt, Rixos, and more. A former corporate director of global learning at The Ritz-Carlton Hotel Company, Melkart now coaches on the Executive MBA program of HEC Paris, London Business School, and St Gallen University. www.mrtconsultants.com and www.melkartrouhana.com
Mission Statement
Purpose: Enabling Greatness...Everywhere
At MRT Consultants, our heartbeat is "Enabling Greatness...Everywhere." This isn’t just a ‘WHY’; it’s our soul in action. We see greatness in everyone and strive to awaken it in every individual, team, and organization. Imagine harnessing this power of greatness to scale new heights of potential, inspiration, and results. We don't just believe in greatness; we activate it.
Geographic Areas
Globally with offices in Lebanon, Qatar and United Arab Emirates.
Expertise
- Inspirational Speaking: Engaging audiences worldwide with customized keynotes, and motivational experiences that ignite passion and drive in people and organizations. (topics: Leadership, Service Excellence, Luxury, Culture, Growth Mindset, Personal Impact, etc.)
- Luxury Consulting: Pioneering boutique luxury solutions that redefine experiences for high-end brands, creating bespoke strategies that elevate luxury to unparalleled levels.
- Cultural Transformation: Crafting winning cultures that inspire greatness, optimizing organizational environments, and activating excellence across teams.
- Leadership Excellence: Delivering personalized workshops and coaching to empower leaders with tools and strategies that amplify their influence and drive transformative impact.
- Guest Experience Innovation: Redefining guest interactions through revolutionary approaches that blend insight with creativity, turning every encounter into an unforgettable moment.
Professional Memberships
Melkart now coaches on the Executive MBA program of HEC Paris, London Business School, and St Gallen University
Speaking Engagements
Please review our website: www.mrtconsultants.com
Articles and Publications
Best-selling author of "Greatness is NOWHERE: Three Principles to Jazz up Your Culture, Pep up Your People, and Spice up Your Customer Experience"
Representative List of Clients
Please review www.mrtconsultants.com
Education
The Manchester Metropolitan University “MMU”, England - Master of Science in International Hospitality Management
International College of Hospitality Administration "Cesar Ritz", Brig, Switzerland - Postgraduate Diploma in International Hospitality Management
Past Experience
Armani Hotels & Resorts - Head of Learning & Development / Corporate Director of L&D/CLO
Emaar Hospitality Group (The Address Hotels & Resorts; Residence; Leisure) - Head of Learning & Development / Corporate Director of L&D/CLO
The Ritz-Carlton, Hotel Company L.L.C. Maryland, USA
- Corporate Director of Global Learning and Leadership Center Consultant & Certified Speaker