Judy King

Company: Quality Management Services, LLC

Position: Founder & Principal

Mission Statement

Since 1988, Judy has assisted clients in achieving excellence by connecting people and performance. She has provided an array of services, all directed at maximizing revenue and increasing the loyalty of guests and staff, to numerous resorts, hotels, and inns during pre-opening, repositioning, and ongoing operations. Judy has served as a highly effective change agent and facilitated the development of organizational infrastructures that work. She served as the senior consultant for the transformation of the service culture at Madison Square Garden and service training was designed and delivered for MSG’s theaters: Radio City Music Hall, The Beacon Theater, and The Chicago Theatre. Judy designed and developed a highly successful departmental management training program for Royal Caribbean Cruises, Ltd.


Leading edge and emerging organizations, from large to small, have benefited from Judy’s expert assistance in Change Management, Customer Service, Facilitation, Leadership and Staff Development, Operational Training and Quality Assurance, Process Improvement, Strategic Planning, and Team Building.

Professional Memberships

American Hotel & Lodging Association, Tennessee Hospitality Association, American Society for Quality