Jo-Anne Hill
Company: JH Hospitality Consulting
Position: Founder
Bio
Founded by industry expert Jo-Anne Hill, JH Hospitality Consulting leads hotels to revenue and profitability by creating a culture of service excellence. Jo-Anne is an ISHC member and certified by the Barrett Values Centre (UK), which measures, defines, and transforms an organization’s culture. Her strategic thinking, skill, and practical approach to problem-solving come from hands-on experience at companies such as The Ritz-Carlton Hotel Company, Four Seasons Hotels & Resorts, Mandarin-Oriental Hotel Group, Dorchester Collection and Shangri-La Hotels & Resorts.
Jo-Anne’s book, Cultivating Leadership: How Great Leaders Make a Difference, One Hotel at a Time, dives deeper into the equation: happy team members = happy guests = more revenue.
Mission Statement
Bringing Grace, Empathy, & Compassion to the corporate world
Geographic Areas
Improving Customer Experiences Around the World
Expertise
Creating Cultures of Service Excellence Around the World
Professional Memberships
ISHC
Articles and Publications
Education
Additional credentials:
Certification in Hospitality Management, Cornell University, 2014
Culture Advisor Certification from Barrett Values Centre, London, UK, 2013
Group Facilitation Skills, Sarah J Fisk, PhD, San Francisco, 2012
Past Experience
Executive Background:
| 2009-Present | JH Hospitality Consulting, Founder |
| 2002-2009 | The Ritz-Carlton Hotel Company Regional Vice President, Sales & Marketing, Western Region |
| 1996-2001 | Mandarin-Oriental Hotel Group Vice President, Marketing, North America Director of Sales & Marketing (Mandarin-Oriental, San Francisco) |
| 1985-1996 | Four Seasons Hotels & Resorts Associate Regional Director of Sales (Los Angeles Worldwide Sales Office) Director of Marketing (Four Seasons, Los Angeles) Director of Sales (Four Seasons Toronto & Vancouver) |