Do your customers know you care about them? 22 JULY 2020 12:20 PM Hotels must do more to build relationships with and engage customers to differentiate and emerge stronger in...

OpinionsHow COVID-19 is altering brandstandards08 JULY 2020 8:07 AMTo restore confidence with travelers and guests, industry associations and leading hotel companies have established various safety protocols and policies. Here’s a...

Mindset matters 02 JULY 2020 7:00 AM Our mind is the greatest tool we own, yet many have no idea how to use it correctly to achieve the results we...

24 JUNE 2020 7:18 AM Hotel dining rooms are beginning to re-open in North America, and here are steps hoteliers should take to ensure success. Hotels and restaurants have been...

Hotel Pandemic 2.0: Changing of the guard. Hotels are going to close and they won’t reopen–ever! By  Thomas Morone Jack Welch famously said: “If you don’t have a competitive advantage,...

What just happened? What’s happening now? What’s going to happen next? These are questions we all have been asking ourselves. We went from a robust meeting and event business to...

Changing marijuana laws, weather and design are just a few hot topics today regarding the logistics of CapEx. They are different than they have been in the past, and will...