Know Common Fraud Schemes and How to Detect Them By Lena Combs and Brenna Agamaite HNN columnist October 29, 2024 | 8:38 AM In 2024, the Association of Certified Fraud Examiners released...
From left to right: Andrea Belfanti, CEO, ISHC, Stella Blythe Director, Hotels and Hospitality, Asia, CBRE, and Jonathon Zink, COO, The BHN Group & Hotel Investment Today Singapore (17 October 2024):...
Meeting the basic standards is no longer enough By Jo-Anne Hill HNN columnist October 16, 2024 | 8:37 AM While the fundamentals of serving guests haven’t changed, consistently delivering extraordinary customer...
Photo from left to right: Hala Matar Choufany, ISHC, President Middle East, Africa, and South Asia, HVS, María Quintero, Associate Director, HVS Middle East & Africa, Aaron Anderson, ISHC, Contributor,...
Seek meaningful metrics, not just the latest trends By Leora Halpern Lanz HNN columnist September 25, 2024 | 8:52 AM As hoteliers enter the critical phase of budget planning, it’s essential...
Office space looks a bit different from hotel guestrooms, but the opportunities are there By Warren Feldman HNN columnist September 4, 2024 | 8:40 AM Office vacancies are on the rise...
Leadership values can help boost productivity and reduce stress among employees Jo-Anne Hill (ISHC/CoStar) By Jo-Anne Hill HNN columnist September 4, 2024 | 3:08 P.M. Gallup’s 2024 State of the Global Workplace report...
The Best Names Build Awareness, Aid Recall and Create Brand Equity By Karen McSteen HNN columnist August 13, 2024 | 8:29 AM Ever meet someone and forget their name two minutes...
Hotel Asset Management Is Ripe for Digitization By Wolfgang Gattringer HNN columnist July 31, 2024 | 8:31 AM Within the hospitality industry, striking a perfect balance in all your departments, while...
Artificial Intelligence Is Just One Tool in a Hotelier’s Toolkit By Michael Bare, Linda Amraen, Aviraj Puri HNN columnist July 24, 2024 | 8:38 AM In the hospitality industry, customer service excellence is...