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26012 Pala
Mission Viejo, CA, 92691
United States

Phone: 17863034154

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Ken Taylor Vice President, Strategic Development
MarkeTeam Inc

Industry Specialty

strategic planning
architectural & engineering services
interior design
management education
management outsourcing
organizational development
training
research
customer surveys / guest satisfaction / employee surveys
food & beverage operations
purchasing
marketing technology
technology

Sectors

arenas
boutique hotels
casinos
concessions
convention hotels
cruise
destination casino resorts
destination resorts
family entertainment centers
full service hotels
golf
independent hotels
institutional food and beverage
private clubs
resort mixed use developments
restaurants (full, quick and limited service)
theme parks & attractions

Speaker Topics

boutique hotels
casinos gaming
consumer trends
customer service
food service industry
global hotel industry trends
hospitality design
management and leadership
technology
tourism

Geographic Areas

U.S., China

Speaking Engagements

ISHC National Conference (2019) National Restaurant Association (2016, 2017) (NRA BAR), Lodging Conference (2017, 2018), Seatrade (2016), Marine Hotel Assoc (2013, 2014), ISHC 2019, VIBE 2021

Mission Statement

Highly focused on creating memorable service experiences that generate return on investment and elevating the hospitality F&B industry, one project at a time.

Expertise

Today's customer's minimum expectations are what was considered 'extras' two decades ago. Service protocols, training, engagement and hospitality design tactics as part of a integral strategy is critical and essential in order to plan for success. Expertise includes: Working with international employee groups, incentives, Hotel F&B industry, Luxury service, cruise industry and hotel operations business

Past Experience

Hotel corporate, luxury hotel, cruiseline operations, planning and management (corporate), additionally, QSR and fast casual dining background

Education

BA, WSU 1991

Professional Memberships

ISHC, IHFB, VIBE

Representative List of Clients

Hilton, Royal Caribbean Intl, Celebrity Cruises, Norwegian Cruise Line, Princess Cruises, Holland America, Disney Parks & Resorts, DisneyLand, AMC Entertainment, Regal Cinemas, Hyatt Hotels, Caesar's Ent., Think Food Group, PM Hotels, Marcus Hotels, IHG, Four Seasons Hotels