Click for email address http://hospitality.robinson.gsu.edu/
35 Broad Street
Suite 315
Atlanta, GA, 30303
United States
Phone: 404-413-7617
Debby Cannon
Ph.D.
Director
Cecil B. Day School of Hospitality, Georgia State University
Industry Specialty
human resources
management education
organizational development
training
research
customer surveys / guest satisfaction / employee surveys
Sectors
boutique hotels
convention hotels
full service hotels
independent hotels
limited / select service hotels
private clubs
Speaker Topics
consumer trends
customer service
management and leadership
Expertise
Hospitality Human Resources, Organizational Culture and Employee Engagement; Certified facilitator with the Herrmann Brain Dominance Inventory; Certified facilitator with Lumina Personality and Leadership Styles
Past Experience
Property and corporate-level Human Resource positions with Hyatt Hotels and Ritz-Carlton Hotel Company
Education
Ph.D., Human Resources Development Georgia State University
Professional Memberships
Atlanta Convention and Visitors Bureau, Executive Committee and Industry Board; Les Dames d'Escoffier International Atlanta
Articles and Publications
“A Look at How Hoteliers are Managing Their Employees.” HotelNews Online, July 11, 2019; Quoted extensively. “What Hoteliers Need to Know About Salary Inquiry Bans.” HotelNews Online, May 28, 2019; Quoted extensively. “Three Common HR Mistakes in the Hotel Industry.” HotelNews Online, January 25, 2019; Quoted extensively.