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Click for email address http://hospitality.robinson.gsu.edu/

35 Broad Street
Suite 315
Atlanta, GA, 30303
United States

Phone: 404-413-7617

Debra Cannon

Debby Cannon Ph.D.
Director
Cecil B. Day School of Hospitality, Georgia State University

Industry Specialty

human resources
management education
organizational development
training
research
customer surveys / guest satisfaction / employee surveys

Sectors

boutique hotels
convention hotels
full service hotels
independent hotels
limited / select service hotels
private clubs

Speaker Topics

consumer trends
customer service
management and leadership

Expertise

Hospitality Human Resources, Organizational Culture and Employee Engagement; Certified facilitator with the Herrmann Brain Dominance Inventory; Certified facilitator with Lumina Personality and Leadership Styles

Past Experience

Property and corporate-level Human Resource positions with Hyatt Hotels and Ritz-Carlton Hotel Company

Education

Ph.D., Human Resources Development Georgia State University

Professional Memberships

Atlanta Convention and Visitors Bureau, Executive Committee and Industry Board; Les Dames d'Escoffier International Atlanta

Articles and Publications

“A Look at How Hoteliers are Managing Their Employees.” HotelNews Online, July 11, 2019; Quoted extensively. “What Hoteliers Need to Know About Salary Inquiry Bans.” HotelNews Online, May 28, 2019; Quoted extensively. “Three Common HR Mistakes in the Hotel Industry.” HotelNews Online, January 25, 2019; Quoted extensively.