Opinions You can’t manage what you don’t measure 08 AUGUST 2018 1:00 PM Proper measurement of event-technology revenue and expenses will lead to more efficient operations, more memorable guest experiences...
Opinions You can’t manage what you don’t measure 08 AUGUST 2018 1:00 PM Proper measurement of event-technology revenue and expenses will lead to more efficient operations, more memorable guest experiences...
Opinions Benchmarking hotel guest satisfaction and experiences 07 AUGUST 2018 8:17 AM The American Customer Satisfaction Index (ACSI) is an important benchmark to evaluate the quality of services provided by...
Opinions The opportunities, threats in Iran’s hospitality market 10 JULY 2018 7:00 AM Iran’s hospitality and tourism industry offers the country’s greatest potential growth, which was only partially realized in...
Opinions Hotel operating agreements: The modern- day dinosaur 17 JULY 2018 6:46 AM Hotel operating agreements have failed to keep pace with operating realities and industry landscape, creating misalignment between...