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jdo....@fsstrategy.com http://www.fsstrategy.com/

631 Soudan Avenue
Toronto, Ontario, M4S 1X7
Canada

Phone: (416) 229-2290
Fax: (416) 229-2290

Jeff Dover

Jeff Dover ISHC, CMC
Principal
fsSTRATEGY Inc.

Industry Specialty

strategic planning
food & beverage operations
operational analysis / reviews

Sectors

restaurants (full, quick and limited service)

Speaker Topics

consumer trends
customer service
food service industry

Geographic Areas

Canada, United States, United Kingdom, India, Morocco, Thailand, Poland, Curacao, Aruba, Jamaica

Speaking Engagements

Canadian Hotel Investment Conference Hotel Association of Canada Hospitality and Financial Technology Professionals Ontario Ryerson University School of Hospitality and Tourism Management World Tourism Day Moderated a round table discussion on the Impact of SARS on the Tourism Industry in Canada

Mission Statement

Jeff Dover is a Vice President with fsSTRATEGY Inc., a consulting firm specializing in strategy support in the foodservice industry—analysis, design and implementation.

Expertise

Jeff has provided advisory services to clients in the food service, convention centre, lodging, attractions, gaming and tourism sectors.

Past Experience

Jeff has been consulting to the hospitality and tourism industry since 1992. Jeff was most recently a Director with HLT Advisory Inc., a management consulting firm specializing in all sectors of the hospitality industry. Jeff was also a Director with KPMG’s Hospitality, Leisure and Tourism practice after beginning his career with Pannell Kerr Forster Consulting Inc. Prior to his consulting career, Jeff held hospitality industry management positions in the hotel, attractions and food service sectors. He represents the fourth generation of his family to work in Canada’s hospitality industry. Other positions include Director, Asset Management for Fairmont Hotels and Resorts and Director, Resort Sales and Service for Interval International. He has also taught business strategy to undergraduate and graduate students at the University of Guelph and Wilfrid Laurier University.

Education

Jeff received a Bachelor of Commerce Degree in Hotel and Food Administration from the University of Guelph in 1989. He earned his MBA from Wilfrid Laurier University in 1996 where he won the School of Business and Economics Graduate Gold Medal for Academic Achievement.

Professional Memberships

International Society of Hospitality Consultants Canadian Association of Management Consultants.

Articles and Publications

Economic Impact of the Canadian Hotel Industry Generating Profits from Hotel Restaurants - Colliers International Hotels Innvestment Canada The Best Marketing Tool in Your Restaurant - Canadian Restaurant and Foodservice News